Refund & Cancellation Policy
Last updated 3 October 2026
Our pricing only works if our cleaning does. Because every wash is photo-proofed, refunds aren't a fight — the evidence is already on file. Here's exactly how it works.
Pre-booking token (before service starts)
Before our service starts in your city (Gurugram (December 2026), then Delhi and Noida (January 2027), then Ghaziabad, Greater Noida and Faridabad (February 2027)) we take pre-bookings. A pre-booking holds your slot against a ₹99 token. The token is adjusted in full against your first bill. If you change your mind, tell us any time before your first clean and the token is refunded in full to your original payment method. If we are unable to start service at your society, the token is refunded automatically. No plan amount is charged until your cleaning actually begins.
1. Cancel anytime, no lock-in
Recurring plans have no contract and no cancellation fee. Pause your plan while you travel, or cancel entirely — both take a tap in the app or a message to support. Cancellation stops future charges; it does not refund washes already completed and photo-verified.
2. No photo, no charge
A wash that is not completed and photo-verified is never billed. If you were charged for a wash that did not happen, we refund it in full.
3. Not happy with a wash
If a completed wash falls short, rate it in the app or contact us within 24 hours. We will re-clean at no extra cost or, if you prefer, refund that wash. The before & after photos make this quick to resolve.
4. Refund timelines
Approved refunds are issued to your original payment method via our payment partner (Razorpay), and typically reach your account within 5–7 working days, depending on your bank.
5. How to request
Use the in-app rating/complaint flow, or reach our support team via the Contact page. We aim to acknowledge within one working day and resolve complaints within our <1-day resolution standard wherever possible.