Delete your Kleaners account

1. Write to support@kleaners.in from the mobile number on your account, with the words “Delete my account”.
2. We confirm it’s you by sending a one-time code to that number.
3. We cancel any active plan, then delete your account and tell you when it’s done.

We finish within 30 days, usually much sooner. If you have a plan you’ve paid for, we tell you before deleting how any unused days are handled under our refund policy. You can also call us on +919882641949, Monday to Saturday, 9:00 AM to 7:00 PM IST.

• Your name, mobile number, email and address (society, tower, flat)
• Your vehicles, plan, schedule and cleaning history
• Before-and-after photos of your vehicles
• Your ratings, complaints and messages to us
• Your app sign-in and the notification token for your phone

Invoices and payment records (amount, date, plan and the payment reference from Razorpay) stay for as long as Indian tax and accounting law requires, up to 8 years. They are kept only for that purpose and are not used to contact you.

If you’re a Kleaners cleaner, we also keep the attendance and payout records the law requires us to keep for employment and tax purposes.

You can ask us to delete particular data, such as photos or a vehicle, without closing your account. Use the same steps and tell us what to remove. Read our privacy policy for your other rights.